Meet the Team featuring Ke’Onta Grant
Blickle USA’s Longest Tenured Customer Care Representative
Q. How long have you been with Blickle USA and what is your position?
A. I have been with the company since July 2014. My position is officially a Customer Care Representative, however, I am also responsible for all AR.
Q. How would you describe your job as a Customer Care Representative (and AR)?
A. First and foremost, I am dedicated to providing excellent service to all of my customers to ensure each individual receives the optimal solution for their needs. I also manage the work of my Regional Sales Representative, order processing, shipping, and invoicing. With the help of the sales team I am able to identify and cultivate new prospect accounts and engineering. For AR, I set up credit lines, authorize credits, invoice customers, process payments, and provide weekly CRM metric reports to the client in line with KPIs.
Q. What three words would you choose to describe your work life at Blickle USA?
A. Livin’ the dream!
Q. Which wheel/caster describes you the best?
A. I am definitely the VSTH 35/6K wheel. By looking at this small wheel you would never be able to tell that it can carry a load of 220lbs. This is very similar to me and my caster/wheel knowledge. I have had roughly three years of experience in the caster industry, which would usually indicate very little knowledge in such an extensive and ever-growing industry. However, with continuous product training in Newnan and the opportunity to train at Headquarters in Germany, my caster and wheel knowledge grows every day! It also helps that we have such an experienced caster and wheel sales and engineering team that I can count on!
Q. What is your daily routine to prepare to take on the world of casters?
A. My routine is simple. On my way to work I listen to my favorite songs to ensure that I am in the best mood possible. When I arrive I read all of the inspiring notes I have around my desk. The two most important ones for me are the “Different Sales Techniques” and “Customer Service Approaches”. They help me be the best prepared for my customers.
To give our customers an inside take on Ke’Onta we asked everyone at Blickle USA “What is the first thing that comes to your mind when you think of Ke’Onta Grant?” A few of the responses that we think best describe Ke’Onta are:
• Experienced Customer Care Representative
• Remarkably Talented with the Navision System
• CASTER QUEEN!